All orders are processed within 3–7 business days. Business days are Monday through Friday and exclude weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

While most orders are processed within 3–7 business days, delays may occasionally occur during high-volume periods, restocks, holidays, severe weather, or carrier disruptions. If your order has exceeded 7 business days without an update, please contact us via email for assistance.

Shipping times vary based on your location and carrier service selected at checkout. Once your order has been shipped, delivery times are determined by the carrier.

Packages returned due to an insufficient address, incorrect address, or failure to claim the package may be eligible for reshipment. Customers are responsible for purchasing a new shipping label before the package can be resent. Shipping charges are non-refundable.

At this time, Hausofnue proudly offers worldwide shipping. Please proceed to checkout to see available shipping options for your location.

Possibly. International orders may be subject to customs fees, import duties, taxes, brokerage fees, or other charges imposed by your country's customs authority. These fees are not included in your order total or shipping cost and are the sole responsibility of the customer.

HausofNue has no control over these charges and cannot estimate or reimburse them. If customs fees or duties are refused and the package is returned to us, any original shipping charges are non-refundable. Additional shipping fees may be required if you would like the package reshipped.